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We are pleased to offer one of the most advanced, integrated modules available for CubeCart v4 - The HelpDesk

Some of the features:

Front End

• Raise Ticket, pre-populated with customer information if user is logged in, or a SpamCode if accessing it as a Guest.
• Custom textfields on Raise Ticket page, configurable on a per-department basis
• For logged in users, a Ticket List of all previous tickets raised with the store
• Guest users can access ticket using a URL provided in the auto-reply email
• Email parser - all replies from customers automatically routed into the helpdesk and added as replies to the ticket
• Ticket Reply page allows replier to upload attachments - allowed filetypes configurable in Module Configuration (security)
• Full templating using same structure as CubeCart - all contained within a single templates’ folder in the Helpdesk module folder
• Front end templates all validate to XHTML Strict!

Admin Interface

• Open (requiring action) tickets displayed on AdminCP homepage
• Ticket overview page allows tickets to be filtered by Status & Department
• View Ticket page details record of conversation with replies ordered either Ascending or Descending (configurable in module configuration)
• Reply screen - with signature pre-loaded into reply message box & attachment addition.
• Reply screen - choose who reply comes from (email) - either Admin Name or Generic Department name
• Reply screen - Canned Responses - configure an unlimited amount of pre-defined replies and enter them from the reply screen
• Reply screen - Configurable option to set the Ticket to a new Status automatically on reply
• Edit Details - Ticket Details can be editted - including Status, Department and Ticket Subject

Module Configuration

• Initial database installation handled by the module for you automatically
• Default department for ticket to be raised under, for incoming emails and default Group for Client Interface (Raise Ticket)
• Option to configure which order replies are to be shown in Client Interface & Admin Interface (each configured independently)
• Auto Option to update ticket status on Admin reply
• Multi-line Signature option to be added to Admin Replies
• Allowed Files for Client Interface upload - no restriction for Admin Replies
• Canned Responses can be added / edted / deleted
• Group/Department configuration: Department Name, Email Address (each group can have use its own or shared) & Email Name.
• Group Editting screens also allow custom fields to be included - just enter custom fields required in a textarea with each one on a new line
• Full Language Editting - ALL language tags used throughout the Helpdesk (both Admin & Client) built into CubeCart's Language editting screens
• Outging emails - Admin Replies & Auto Resonders can be editted via Language editor