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> Order confirmation e-mail not working
TedHTL
post Jan 2 2012, 03:07 PM
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My store has been modified a bit and now, somehow, no longer sends an automatic confirmation e-mail after a successful order.  I have traced the problem to the order.php file.  The e-mail is built fine, but the $config variable is empty.  I get a false from $mail->send(). I need this fixed, please.

Thank you and Happy New Year to all!

Best, Ted
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ToucanWebDesign
post Jan 3 2012, 09:04 AM
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Store Review Here



Have you added any plugins or other external modifications to the site? Have seen troubles in the past that were due to a 3rd party mod using their own $config variable and overwriting the cubecart one.
Doesn't tend to be caused by the type of mods done by people on this forum, it's usually 3rd party mailing programs and such that just offer things for general use.


Failing that, the other possibility is to just start running through the file(s), using:
print_r($config);

And try to track down where it's getting lost.


--------------------
Toucan Web Design Limited - UK based Cubecart developers and designers - specialists in custom modifications
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TedHTL
post Jan 4 2012, 12:25 AM
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QUOTE (ToucanWebDesign @ Jan 3 2012, 05:04 AM) *
Have you added any plugins or other external modifications to the site? Have seen troubles in the past that were due to a 3rd party mod using their own $config variable and overwriting the cubecart one.
Doesn't tend to be caused by the type of mods done by people on this forum, it's usually 3rd party mailing programs and such that just offer things for general use.


Failing that, the other possibility is to just start running through the file(s), using:
print_r($config);

And try to track down where it's getting lost.


Unfortunately, I have exhausted many hours on this bug. It's possible that a 3rd party mod caused this. I need a developer to hire. I'm sure that a PHP/CubeCart pro could get this figured out in relatively short order!
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oneoftheones
post Jan 4 2012, 12:31 AM
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From: Milton Keynes, England
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Have you compared the stock cubecart file with your stores file to see if there are any noticeable differences?

Do you remember what 3rd party mods you installed?
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TedHTL
post Jan 4 2012, 10:20 PM
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QUOTE (oneoftheones @ Jan 3 2012, 08:31 PM) *
Have you compared the stock cubecart file with your stores file to see if there are any noticeable differences?

Do you remember what 3rd party mods you installed?


Hi,

Here's what has been installed (by the developer, not me):

Estelle Winterflood mods
Dynamic Product Prices
Percentage Prices for Product Options
Quick Edit Product Options
Shipping and Tax Estimates
Sort Product Options

G7Cart mods
Bulk Export
Sales Export
Product Options Manager
Multiple Products Manager
Smart Price Manager
Mass Update/Import
Watermark
Online Users

The store works exactly the way I want it to. I was all set to do a massive upload of products/options, etc., and then found this e-mail problem. Comparing files is something I'd do as a last resort... Thanks!

QUOTE (ToucanWebDesign @ Jan 3 2012, 05:04 AM) *
Have you added any plugins or other external modifications to the site? Have seen troubles in the past that were due to a 3rd party mod using their own $config variable and overwriting the cubecart one.
Doesn't tend to be caused by the type of mods done by people on this forum, it's usually 3rd party mailing programs and such that just offer things for general use.


Failing that, the other possibility is to just start running through the file(s), using:
print_r($config);

And try to track down where it's getting lost.


Hi,

Here's what has been installed (by the developer, not me):

Estelle Winterflood mods
Dynamic Product Prices
Percentage Prices for Product Options
Quick Edit Product Options
Shipping and Tax Estimates
Sort Product Options

G7Cart mods
Bulk Export
Sales Export
Product Options Manager
Multiple Products Manager
Smart Price Manager
Mass Update/Import
Watermark
Online Users

The store works exactly the way I want it to. I was all set to do a massive upload of products/options, etc., and then found this e-mail problem. Using print everywhere is something I'd do as a last resort... Thanks!
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oneoftheones
post Jan 5 2012, 12:22 AM
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From: Milton Keynes, England
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Sorry could you advise which version of CubeCart are you using?
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TedHTL
post Jan 5 2012, 01:20 PM
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QUOTE (oneoftheones @ Jan 4 2012, 08:22 PM) *
Sorry could you advise which version of CubeCart are you using?


It's 4.4.3.
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Havenswift Hosti...
post Jan 9 2012, 01:09 PM
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Group: Commercial Contributor
Posts: 342
Joined: 7-June 09
From: UK
Member No.: 10,427

Catalogue Listing
Store Review Here



QUOTE (TedHTL @ Jan 5 2012, 01:20 PM) *
It's 4.4.3.

Did you ever get a solution to your problem ?

Ian


--------------------
E-Commerce web hosting and design company specialising in CubeCart stores and also integration with WordPress CMS websites - providing FREE CubeCart support to all hosting customers. We are a CubeCart Hosting Partner and the only specialist E-Commerce hosting company in the list !
We offer a range of Shared Hosting plans and also offer VPS Hosting and Dedicated Servers and also offer a growing selection of CubeCart V4 and V5 plugins and skins.



We cannot offer support for our mods via these forums - you must log a Havenswift Hosting Support Ticket
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TedHTL
post Jan 9 2012, 09:12 PM
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QUOTE (Havenswift Hosting @ Jan 9 2012, 09:09 AM) *
Did you ever get a solution to your problem ?

Ian



Hi Ian,

Unfortunately no.

Best, Ted
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TedHTL
post Jan 11 2012, 02:40 PM
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I'm still interested in hiring a programmer if anyone's interested...
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